Customer service
Changed your mind or received the wrong item? Here is how returns, refunds, and exchanges work after you place a Sefer order.
Start a return from your order and our support team coordinates with the seller on your behalf. We keep the return status tied to the order so it is easy to follow.
Request a return within 7 days of delivery, while the item is unused and in its original packaging with any tags attached. Some categories — perishables, personal-care, and hygiene items — can't be returned once opened.
Once the seller receives and checks the item, your refund is issued to your original payment method. Delivery fees are refunded only when an item arrives damaged, faulty, or incorrect.
For a different size or variant, start a return for the original item and place a new order so the seller can reserve the stock you want.
Need a hand? Email hello@sefer.shop and we will help you start a return.